![]() ![]() Verify that the app you're trying to install supports your iOS version.If you don't have enough space in your disk, the app can't be installed. Please check your mobile storage space.Check your wifi / internet connection for connectivity.✅ I have Pokémon TCG Online app installation issues. Your account may be banned or deactivated for activities.If you're using third-party social networks to login such as facebook, twitter, google etc, check whether that service is working properly by visiting their official website.Please confirm the details that you are entering is correct. You may be trying with wrong login credentials.The Pokémon TCG Online server may be down and that is causing the login/account issue.If you have login or account related issue, please check the following steps. ✅ I'm having Pokémon TCG Online login issue or account related issues. Too many users using the app at same time.Your wifi / mobile data connection not working properly.The Pokémon TCG Online app server may be down and that is causing the loading issue.There are few situations that may cause the load issue in mobile apps. ✅ My Pokémon TCG Online app wont load or not working properly (loading error / server error / connection error / Screen Freeze / Ping Problem). If that is your case, try installing older versions of the app. Even in some rare cases, the re-install step also don't work.iOS usually provides an option to restore settings and content from iCloud backup, if you've enabled it previously. Finally, if you can't fix it with anything, you may need to uninstall the app and re-install it.After that put it to charge, and press the power button. If none of the above working, you can wait till your phone battery drains and it turns off automatically.Press the power off button for few seconds and then choose restart from the menu to restart your device.Now you can try opening the app, it may work fine. Then you close the app that has this issue. You just need to press the recent applications menu (usually the first left button) in your phone. Most of the times, it might be a temporary loading issue.Usually when you open an app, you will see a black screen for few seconds and then app will crash with or without an error message. It is one of the most common problem in mobile phones and tablets. As mentioned above, there is a high likelihood that this will resolve your crashing issue.Common Pokémon TCG Online App Problems and Troubleshooting Steps ✅ I'm getting black screen / white screen (blank screen) when I open Pokémon TCG Online? Once you've completed this process, grab the latest installer from and reinstall the game. Go into the Roaming folder and delete the "Pokemon Trading Card Game Online" folder. Go into the LocalLow folder and delete the "The Pok_mon Company International" folder. The game stores files in the following folders: LocalLow, Roaming, Unity The default directory is C:\Users\\AppData. ![]() Go to the directory where the game was installed. Go to the Programs and Features section your computer's Control Panel. Next, follow these steps to ensure that no trace of the game's temporary files remain on your computer: Uninstall the game by going to your Windows Control Panel and selecting Programs and Features, selecting "Pokémon Trading Card Game Online" and choosing "Uninstall." Follow the prompts to completely remove the game. ![]() ![]() Reinstalling the game while those files are still present can create a conflict within the program and cause it to crash at launch. Unfortunately, the game does not always remove the all of its associated files when it is uninstalled. The majority of crash issues are resolved by doing a full uninstall. ![]()
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