Turn on your TV and try watching Netflix again.Plug in your modem (and router) and wait until no new indicator lights are blinking on.Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.To restart your smart TV’s home network, you should do as the following steps: And do other things you can to improve your Wi-Fi signal to ensure Netflix subtitle to work properly. Move your router to a new place, shut down other programs using the same network. If above measures don't work, try improving your network strength. If you don't know how to change connection settings on your device, contact the device manufacturer. If you use a custom DNS setting on your device, reset it to acquire DNS automatically. And, we suggest you to disable VPN or other proxy service and connect your device with your home internet. If you use custom settings on your device, restore your internet provider's default settings and see if your Netflix subtitle issue disappear or not. If you use a cellular network, mobile hotspot, or satellite network, make sure your network meets Netflix's recommended internet connection speed.Ĭhange your default connection settings. If possible, connect your device to different internet access, for example, try using a cellular data network to stream Netflix. If you're using a public Wi-Fi network, check with the network admin to make sure Netflix isn't blocked. Make sure Netflix is not blocked from streaming on your device. Troubleshoot Your Network ConnectionĬheck if your Netflix allows streaming. Try to play the Netflix TV show or movie on another device to see if there's a subtitle showing correctly on the device. You won't see such a link if the problem has been reported.Ģ. If another title plays without subtitle missing/not working properly issue, go to the Viewing Activity page and select the Report a Problem link to report the Netflix title subtitle issue to Netflix. Try to play another Netflix title on your device. Check It's the Streaming Service Issue or Device Problemġ.
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